Deleting a Mailbox

Removing a mailbox is permanent. Make sure you have backed up any essential data first.

Who this is for

• Admins offboarding an employee.
• Cleaning up old test users.

How to delete

1. Go to Mailboxes.
2. Select the checkbox next to the mailbox(es) you want to remove.
3. Click Bulk Actions -> Delete mailboxes.
4. Confirm the warning.

Critical Warnings

• Data Loss: All emails stored in this mailbox are permanently deleted. We cannot recover them.
• Bounces: Anyone sending email to this address after deletion will receive a "550 User not found" bounce message (unless you set up a Catch-all).

Alternatives to deletion

If you want to keep receiving mail but stop the user from logging in:

1. Change the password (Locks out the user).
2. Enable Forwarding to your address.
3. Disable "Keep a copy" (so storage doesn't fill up).

See also

• Restoring Access (Reset Password)
• Setting Forwarding