Mailbox Owner: Change Password Yourself

You don't need to ask your admin to change your email password. You can do it yourself through our secure portal.

Who this is for

• Employees or family members with a mailbox (e.g., alice@example.com).
• Configuring a new device and want a fresh password.

Before you start

• You must know your current mailbox password.
• If you forgot it, you cannot reset it here—you must contact your administrator.

Step-by-step

1. Go to the Webmail Login page.
2. Look for the link that says Change Mailbox Password (usually below the login form).
3. Enter your Email Address.
4. Enter your Current Password.
5. Enter your New Password twice to confirm.
6. Click Update Password.

Common mistakes & quick fixes

• Symptom: "Invalid current password".
  • Cause: You are typing your TrekMail account password instead of your email password, or you simply forgot the old one.
  • Fix: Contact your admin to perform a reset.
• Symptom: "Password too weak".
  • Fix: Use at least 12 characters, mixing letters, numbers, and symbols.

See also

• Changing a Mailbox Password as Admin
• Connecting Email Clients