Creating a New Mailbox

A mailbox is your identity on the internet (like sales@yourcompany.com). You can create as many mailboxes as your plan allows.

Who this is for

• Admins setting up their team.
• Users adding a new alias like support or hello.

Before you start

• Active Domain: You cannot create a mailbox until your domain status is Active (DNS verified).
• Plan Limits: Check your plan usage on the Overview page. Free plans usually have a limit of 10 users per domain.

Step-by-step

1. Navigate to Mailboxes in the left sidebar.
2. Click the Create New Mailbox button.
3. Domain: Select the domain this mailbox belongs to.
4. Mailbox Name: Enter the part before the @.
   • Tip: Use standard names like contact, info, or first names.
5. Password: Enter a strong password or click 🔑 Generate Strong Password.
   • Important: This password is for the mailbox (IMAP/SMTP/Webmail), not your TrekMail account.
6. Click Create Mailbox.

Note: We only show the password once for security. Copy it immediately to your password manager.

Common mistakes

• Symptom: "Domain not found" in dropdown.
  • Cause: Your domain might still be "Pending DNS".
  • Fix: Go to Domains and verify your records first.
• Symptom: "Plan limit reached".
  • Fix: Upgrade your plan to add more users, or delete old unused mailboxes.

See also

• Using TrekMail Webmail
• Connecting Email Clients
• Mailbox Forwarding