Changing a Mailbox Password as Admin
This guide explains How account owners reset mailbox passwords in the dashboard. so you can complete the TrekMail task with confidence.
Article details
Type, difficulty, plans, and last updated info.
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Article details
Type, difficulty, plans, and last updated info.
- Type
- Guide
- Difficulty
- Beginner
- Plans
- Starter · Pro · Agency
- Last updated
- Dec 14, 2025
If a user forgets their password or you suspect a security breach, you can force a password reset instantly.
Who this is for
- Account owners and admins.
- Resellers managing client access.
Step-by-step
- Go to Mailboxes.
- Find the user in the list.
- Click the Change Password (key icon) button or link in the table row.
- Enter the New Password twice (or generate one).
- Click Save Password.
What happens next?
- The old password stops working immediately for IMAP, SMTP, and Webmail.
- You must securely communicate the new password to the user (e.g., via Slack, SMS, or encrypted note).
- The user will need to update their email apps (Outlook, iPhone, etc.) with the new credentials.
Common mistakes
- Symptom: User still can't log in.
- Cause: They might be using the account login page instead of the webmail login page.
- Fix: Ensure they are taking the new password to the Webmail URL, not the TrekMail Dashboard URL.
See also
Related articles
Jump to nearby guides that continue the workflow.