FAQ & Troubleshooting
Find solutions to common problems with email delivery, DNS configuration, login issues, and payments in our troubleshooting guide.
What you'll learn
- 1 Track down missing inbound mail in five checks — MX records, DNS status, mailbox state, spam folder, and storage quota. Most cases resolve in the first two.
- 2 Outbound stuck? Walk the ten-step checklist — owner verification, DNS, plan limits, daily caps, mailbox pause, deliverability suspension, and SMTP auth errors.
- 3 DNS stuck on amber or pending? Diagnose propagation timing, Cloudflare proxy interference, duplicate SPF, DKIM splitting, and how to read View Conflicts.
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Articles in this category
9 articles-
1Why Am I Not Receiving Emails on TrekMail?
Track down missing inbound mail in five checks — MX records, DNS status, mailbox state, spam folder, and storage quota. Most cases resolve in the first two.
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2Why Can't I Send Email from TrekMail?
Outbound stuck? Walk the ten-step checklist — owner verification, DNS, plan limits, daily caps, mailbox pause, deliverability suspension, and SMTP auth errors.
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3My DNS Status Never Turns Green
DNS stuck on amber or pending? Diagnose propagation timing, Cloudflare proxy interference, duplicate SPF, DKIM splitting, and how to read View Conflicts.
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4Why Do My TrekMail Emails Go to Spam?
Land in the inbox, not Junk. Audit SPF/DKIM/DMARC, warmup curve, list hygiene, content tells, and how Gmail and Outlook score your sender reputation.
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5Why Is My Bounce Rate So High?
Drop bounce rate before it sinks your reputation — hard vs soft bounces explained, safe thresholds, plus MX pre-validation and recipient suppression.
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6Why Won't My Email Client Connect?
Outlook, Apple Mail, or Thunderbird refusing to sync? Check hostnames, ports, SSL/TLS, app-password vs mailbox password, ISP port 25 blocks, and IMAP limits.
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7Can't Log In to TrekMail Webmail?
Fix webmail login fails — mailbox vs dashboard password mixup, full-email username, 2FA timing, locked accounts, branded-domain SSL, and browser cache.
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8Forgot Your TrekMail Password?
Recover access fast — dashboard vs mailbox vs Drive device passwords explained, three mailbox reset paths, and what to do when nothing works.
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9Payment Problems (Card or Crypto)
How to fix payment-related issues.