FAQ & Troubleshooting
Find solutions to common problems with email delivery, DNS configuration, login issues, and payments in our troubleshooting guide.
What you'll learn
- 1 Work through common sign-in problems, update passwords saved on devices, and find out when adding your usual connection can help you get back to email.
- 2 Track down missing inbound mail in five checks — MX records, DNS status, mailbox state, spam folder, and storage quota. Most cases resolve in the first two.
- 3 Outbound stuck? Walk the ten-step checklist — owner verification, DNS, plan limits, daily caps, mailbox pause, deliverability suspension, and SMTP auth errors.
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Articles in this category
10 articles-
1Fixing Problems Signing In to Email
Work through common sign-in problems, update passwords saved on devices, and find out when adding your usual connection can help you get back to email.
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2Why Am I Not Receiving Emails on TrekMail?
Track down missing inbound mail in five checks — MX records, DNS status, mailbox state, spam folder, and storage quota. Most cases resolve in the first two.
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3Why Can't I Send Email from TrekMail?
Outbound stuck? Walk the ten-step checklist — owner verification, DNS, plan limits, daily caps, mailbox pause, deliverability suspension, and SMTP auth errors.
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4My DNS Status Never Turns Green
DNS stuck on amber or pending? Diagnose propagation timing, Cloudflare proxy interference, duplicate SPF, DKIM splitting, and how to read View Conflicts.
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5Why Do My TrekMail Emails Go to Spam?
Fix spam placement with DNS, warmup, list hygiene, complaint targets, and the current Gmail and Yahoo rules for bulk marketing mail.
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6Why Is My Bounce Rate So High?
Drop bounce rate before it sinks your reputation — hard vs soft bounces explained, safe thresholds, plus MX pre-validation and recipient suppression.
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7Why Won't My Email Client Connect?
Fix Outlook, Apple Mail, or Thunderbird connection problems by checking mailbox-specific hosts, ports, TLS, passwords, network blocks, and IMAP limits.
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8Can't Log In to TrekMail Webmail?
Fix webmail login fails — mailbox vs dashboard password mixup, full-email username, 2FA timing, locked accounts, branded-domain SSL, and browser cache.
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9Forgot Your TrekMail Password?
Recover access fast — dashboard vs mailbox vs Drive device passwords explained, three mailbox reset paths, and what to do when nothing works.
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10Payment Problems (Card or Crypto)
Troubleshoot card checkout, failed renewals, cryptocurrency payments, and add-on billing without exposing payment secrets.