TrekMail Terms of Use

Last updated: November 22, 2025

These Terms of Use ("Terms") form a legally binding agreement between you and TrekGuider Inc., a Delaware corporation ("TrekGuider", "we", "us", or "our"), governing your access to and use of the TrekMail email hosting platform and any related websites, dashboards, APIs, applications, or services (collectively, the "Service" or "TrekMail").

By creating an account, connecting a domain, sending or receiving email through the Service, or otherwise using TrekMail in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated by reference. If you do not agree to these Terms, you must not access or use the Service.

Summary of Key Points (Non-Binding Overview)

This summary is provided for convenience only and does not replace the full legal Terms below.

Nature of the Service: TrekMail is a SaaS email hosting platform for your own domains. We provide email infrastructure (mailboxes, webmail, SMTP/IMAP access, DNS verification tools), but we do not control how recipients’ mail servers treat your messages and cannot guarantee deliverability.
Your Responsibility: You are fully responsible for:
- your domains, DNS settings, and mailbox credentials;
- all content of emails sent through your account (including attachments, logs, and metadata);
- ensuring that your use of the Service complies with all applicable laws (anti-spam, privacy, sanctions, etc.).
No Spam / No Cold Lists: You may not use TrekMail to send spam, unsolicited bulk email, or cold outreach to purchased, rented, scraped, or otherwise non-consensual lists. You must have valid, provable permission or another clear legal basis for every recipient.
Plans, Billing, and Cancellations: Paid plans are billed via third-party payment processors (e.g., Stripe). Subscriptions renew automatically until canceled. Free plans are provided “as is”, may be changed or discontinued at any time, and are subject to fair-use limits.
Backups and Data: You own your content. We process and store it only to provide the Service. However, you are responsible for keeping your own backups and exports. We cannot guarantee that deleted or lost data will be recoverable.
Our Liability is Limited: To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the last 12 months for the Service, or $100, whichever is lower.
Governing Law and Disputes: These Terms are governed by the laws of the State of Delaware, USA. Disputes will be resolved under our Dispute Resolution Policy and, where litigation is permitted, exclusively in courts located in Delaware.
Communications: By using the Service, you authorize us to send you essential service-related messages (e.g., security alerts, billing notifications, technical updates). You may opt out of marketing emails at any time, but you cannot opt out of certain transactional or legally required communications.

1. Introduction and Scope

1.1. The Service

TrekMail is a cloud-based email hosting platform that allows you to:

connect your own domain(s);
create and manage email mailboxes (e.g., user@yourdomain.com);
access mail via webmail, SMTP/IMAP, and other supported protocols;
manage basic DNS-related records required for email delivery (e.g., MX, SPF, DKIM, DMARC) via guidance and tools; and
optionally use additional features such as filters, aliases, forwarding, and integrations, as they are made available.

TrekMail is not:

a generic consumer webmail provider for personal @trekmail.net-style addresses (unless explicitly offered);
a mass email marketing or dedicated bulk-outbound platform;
a guaranteed-deliverability solution or a legal advisor.

1.2. Applicability

These Terms apply to:

Account Owners / Customers: Individuals or entities who register a TrekMail account and manage domains and mailboxes.
End Users: Individuals who use mailboxes hosted by TrekMail (e.g., your employees, contractors), under an account controlled by a Customer.
Visitors: Any person who visits our websites or interacts with publicly available parts of the Service, even without creating an account.

Where we use “you” or “your”, it refers to the Customer or the individual interacting with the Service, as applicable.

1.3. Acceptance of Terms

By accessing or using the Service in any manner, you acknowledge that you:

have read these Terms and all referenced policies;
understand them; and
agree to be bound by them.

If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity, and “you” will refer to that entity. Your continued use of the Service after any changes to these Terms constitutes your acceptance of the updated Terms.

2. Account Registration, Security, and Eligibility

2.1. Account Registration

To use TrekMail, you must create an account by providing accurate and complete information, including:

a valid email address;
your name or company name;
billing and contact details (for paid plans).

You agree to keep this information accurate and up to date at all times. We may refuse registration, impose additional verification steps, or limit access at our sole discretion, including based on compliance, sanctions, or anti-abuse considerations.

2.2. Account Security

You are solely responsible for:

maintaining the confidentiality of your login credentials;
restricting access to devices and browsers where you are logged in;
ensuring secure handling of passwords for all mailboxes you create (e.g., employees, aliases).

You must notify us immediately if you suspect unauthorized access to your account or any mailbox hosted under it. We are not liable for any loss or damage arising from unauthorized use of your credentials or mailboxes.

2.3. Age and Legal Capacity

You may only use TrekMail if you:

are at least 18 years old, or older if required by applicable law in your jurisdiction; and
have the legal capacity to enter into a binding contract.

If you are under 18 (or under the legal age of majority in your jurisdiction), you must not use the Service unless a parent or legal guardian has expressly consented and is legally responsible for your use.

2.4. Organizational Accounts and End Users

If you create an organizational account:

you are responsible for all actions taken by your administrators and end users;
you agree to ensure that your end users comply with these Terms and our Acceptable Use / Anti-Abuse rules;
you must promptly remove access for end users who should no longer have it (e.g., terminated employees).

We may interact with the individual designated as your account owner/administrator as the authorized representative of the organization.

3. Description of Service and Technical Limitations

3.1. Domains and DNS

To use TrekMail with your own domain(s), you must:

own or control the domain(s);
configure the required DNS records (MX, SPF, DKIM, etc.) as instructed by the Service.

You are solely responsible for:

domain registration and renewal with your chosen registrar;
DNS configuration and any misconfigurations (e.g., pointing MX records elsewhere, conflicting SPF records);
ensuring that changes you make do not disrupt your email functionality.

We may provide tools, UI hints, or automatic checks to help you configure DNS, but these are offered “as is” and do not replace your own technical diligence.

3.2. Mailboxes and Storage Limits

Each plan (including the Free plan) has specific limits, such as:

number of domains;
number of mailboxes;
total or per-mailbox storage;
sending/receiving limits (per hour/day/month).

We may enforce these limits through technical controls such as quotas, throttling, temporary rejections, or refusal of new messages. Exceeding plan limits may cause messages to bounce, fail, or be delayed.

3.3. Webmail, SMTP, IMAP and Other Interfaces

We provide access to mailboxes via:

webmail (e.g., a Roundcube-based interface);
SMTP and IMAP (and/or other standard protocols), as configured.

You are responsible for configuring your clients (Thunderbird, Outlook, mobile apps, etc.) correctly. We do not assume responsibility for client-side bugs, misconfigurations, or local device issues.

3.4. Deliverability and Filtering

Email delivery depends on multiple factors beyond our control, including:

external spam filters and rules of recipient mail providers;
IP/domain reputation, as perceived by external systems;
recipient mailbox capacity and configuration.

We may apply anti-spam, anti-virus, and reputation controls to both incoming and outgoing traffic, including:

content scanning;
connection throttling;
temporary or permanent blocking of certain senders, recipients, or IP addresses.

We do not guarantee that any email will be delivered to a specific recipient or delivered to the inbox rather than spam, nor do we guarantee that all spam will be blocked.

4. Acceptable Use and Anti-Spam / Anti-Abuse

4.1. General Obligations

You agree to use TrekMail only in compliance with:

these Terms;
our Privacy Policy, Cookie Policy, and any specific Acceptable Use / Anti-Abuse Policy (AUP) we publish;
all applicable laws and regulations, including anti-spam, privacy, consumer protection, intellectual property, and sanctions laws.

You are solely responsible for ensuring that your email practices comply with all applicable laws, such as (where relevant) the CAN-SPAM Act, CASL, GDPR/e-privacy rules, and local marketing and consent requirements.

4.2. Strict Prohibition on Spam and Cold Outreach

1. No Unsolicited Bulk or Commercial Email

You may not send bulk or commercial email to recipients who have not:

given valid, demonstrable consent (opt-in) to receive such emails; or
otherwise provided a lawful basis for you to contact them (e.g., an existing business relationship where such contact is permitted by law).

2. No Cold Emailing to Non-Consensual Lists

You may not use TrekMail to send “cold” outreach campaigns to:

purchased, rented, borrowed, scraped, or harvested email lists;
email addresses obtained from public websites, social networks, WHOIS records, or similar sources without a clear, lawful basis and explicit permission;
generic or role-based addresses (e.g., info@, sales@, support@) where you lack legal grounds and/or verifiable consent.

3. No Use of Purchased, Scraped, or Rented Lists

You must not import or use:

lists bought from list brokers or lead vendors;
lists scraped via automated tools;
lists collected by third parties without compliant consent that clearly covers your specific sending.

4. Consent, Identification and Unsubscribe Requirements

For any marketing or promotional emails sent via the Service, you must:

obtain and document valid opt-in or another lawful basis for each recipient;
clearly identify yourself or your organization in the message;
include a valid physical postal address or other legally required contact details;
provide a clear, visible, and effective unsubscribe or opt-out mechanism that works without requiring login;
honor unsubscribe or opt-out requests promptly and in any case within the time frame required by applicable law.

5. Bounce, Complaint, and Engagement Levels

You must monitor and keep within acceptable levels:

hard bounce rates;
spam complaint rates;
blocklist incidents and other deliverability metrics.

We may set internal thresholds and may impose additional restrictions, require list hygiene measures, or suspend sending if your metrics significantly exceed those thresholds.

6. Evidence and Audit

At our request, you agree to provide documented evidence (e.g., consent records, opt-in logs, signup form screenshots, privacy notices) demonstrating that your recipients have consented or that you have another lawful basis to email them. Failure to provide such evidence may result in immediate suspension or termination of your account.

4.3. Other Prohibited Activities

You must not use the Service to:

send messages that are fraudulent, deceptive, or misleading;
impersonate any person, company, brand, or service without authorization;
distribute malware, phishing content, or links to unsafe websites;
send content that is harassing, hateful, discriminatory, sexually explicit, or otherwise unlawful;
conduct security attacks, penetrate networks, or compromise accounts;
operate open relays or misconfigurations that facilitate third-party abuse;
collect or process personal data in violation of privacy and data protection laws;
violate sanctions or export control laws as described in Section 11.

4.4. Fair Use and Free Plan

The Free plan is intended for light, reasonable use by individuals or small teams. Excessive or abusive patterns include, for example:

unusually high sending volumes or bounce rates;
repeated spam complaints or blocklist events;
using the Free plan as a primary engine for marketing campaigns or cold outreach.

We reserve the right to:

rate-limit traffic;
restrict certain features (e.g., forwarding, external aliases);
require you to upgrade to a paid plan; or
suspend or terminate accounts for abuse or violation of fair use.

4.5. Our Rights in Case of Abuse

If we detect or reasonably suspect any violation of these Terms, our AUP, or applicable law, we may, at our sole discretion and without prior notice:

temporarily or permanently suspend message sending or receiving;
block specific recipients, senders, IPs, or domains;
disable particular features for your account;
require you to implement remedial measures (e.g., list cleanup, double opt-in, stricter authentication);
temporarily hold or delay outbound traffic while we investigate;
terminate your account.

We may report illegal content or activities to competent authorities and cooperate with investigations where required by law.

5. Fees, Plans, Billing, and Refunds

5.1. Plans and Pricing

TrekMail is offered on a freemium model, which may include:

a Free plan with limited domains, mailboxes, and storage;
one or more paid tiers (e.g., “Starter”, “Growth”, “Agency”) with higher limits and additional features.

Current plan details and prices are presented on our website and may be updated from time to time.

5.2. Subscriptions and Automatic Renewal

Paid plans are typically offered as subscriptions (monthly or yearly) and:

are billed in advance;
renew automatically at the end of each billing period unless canceled in accordance with these Terms.

By subscribing to a paid plan, you authorize us and our payment processor (e.g., Stripe) to charge your payment method for the applicable fees and any taxes.

5.3. Payment Processing

Payments are processed via third-party providers such as Stripe. By using a paid plan, you agree to:

the applicable terms of those third-party processors;
provide accurate billing information and keep your payment method up to date.

We are not responsible for errors, fees, or failures attributable to payment processors or your financial institution.

5.4. Cancellations

You may cancel your subscription at any time via the account dashboard or by following the published cancellation procedure. Upon cancellation:

your plan will typically remain active until the end of the current billing period;
no further renewals will be charged;
we may downgrade your account to a Free plan or disable it entirely after the paid period ends.

5.5. Refunds

Unless explicitly stated otherwise:

all fees are non-refundable;
we do not provide refunds or credits for partial use, downgrade, or periods of inactivity.

If local law grants you mandatory refund rights, those rights will apply to the extent required.

5.6. Changes to Fees and Plans

We may modify:

plan features and limits;
fees and billing structure.

We will generally provide advance notice (via email, in-app, or on our website) before fee changes take effect. Continued use of the Service after changes become effective constitutes your acceptance.

6. Data, Privacy, Security, and Communications

6.1. Your Content and Data Ownership

As between you and us:

you retain all rights to the content of your emails, contacts, and related data (“Customer Data”);
by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to store, process, transmit, and otherwise handle Customer Data solely as necessary to provide and improve the Service, comply with law, and prevent abuse.

You are responsible for ensuring that:

you have all rights and legal bases (e.g., consent, contractual necessity) to upload and process Customer Data via the Service; and
your use of the Service complies with all applicable data protection and privacy laws.

6.2. Privacy Policy and Data Processing

Our Privacy Policy describes how we collect, use, store, and share personal data. By using the Service, you acknowledge and agree to the Privacy Policy, which is incorporated into these Terms by reference.

For certain customers (e.g., EEA/UK controllers), we may make a Data Processing Agreement (DPA) available to address GDPR or similar legal requirements. Where applicable, the DPA will govern our role as your processor.

6.3. Security

We implement commercially reasonable technical and organizational measures to protect Customer Data against unauthorized access, loss, alteration, or destruction. However:

no system is perfectly secure;
we cannot guarantee absolute security of your data.

You are responsible for:

using strong passwords and multi-factor authentication where available;
protecting devices and applications that access the Service;
promptly notifying us of any suspected security incidents.

6.4. Backups and Retention

We may maintain backups and logs to ensure the reliability and integrity of the Service. However:

we do not guarantee that deleted messages or data will be recoverable;
you are strongly advised to maintain your own backups and exports, especially for critical business data.

Upon termination or account deletion, we will handle your data in accordance with these Terms, our Privacy Policy, and applicable law.

6.5. Communications and Use of Contact Details

By creating an account, providing your contact details, or using the Service, you acknowledge and agree that we may contact you using the contact information you provide (such as your account email address), for the following purposes:

1. Service-Related Messages (Transactional Communications)

We may send you emails or in-app notifications that are necessary to operate the Service and manage your account, including, for example:

account registration and activation messages;
password reset and security alerts (e.g., suspicious logins);
billing notices, invoices, and payment confirmations;
plan changes, quota warnings, or service disruptions;
updates to these Terms, the Privacy Policy, or other legal documents.

You cannot opt out of receiving these essential transactional communications as long as you use the Service, because they are an integral part of the Service operation and compliance.

2. Support, Feedback, and Incident Response

We may contact you to:

respond to support tickets or technical inquiries;
ask for clarification when investigating abuse or security issues;
request feedback to improve the Service, where appropriate.

3. Marketing and Promotional Communications

With your consent where required by law, or where otherwise permitted, we may send you:

newsletters or product updates;
tips, best practices, and educational content;
promotional offers or information about related products and services.

You may opt out of marketing communications at any time by:

using the unsubscribe link included in each marketing email; or
adjusting your preferences in the account settings (where available).

Opting out of marketing does not affect your receipt of essential service-related messages as described above.

4. Legal Notices

We may use your registered email address or other contact details as a primary channel for legal notices and important communications related to these Terms, unless a different method is required by applicable law. We will handle all personal data used for communications in accordance with our Privacy Policy.

7. Third-Party Services and Domains

7.1. Domain Registrars and DNS Providers

TrekMail does not operate as a domain registrar by default. Domain purchases, renewals, and DNS hosting are typically handled by third-party providers you choose (e.g., Namecheap, Cloudflare, etc.).

We are not responsible for:

registrar failures, suspensions, or misconfigurations;
DNS outages or misconfigurations at your chosen provider;
any resulting email disruption, data loss, or reputational damage.

7.2. Third-Party Integrations

The Service may integrate with third-party tools (e.g., for analytics, authentication, support). Those tools are governed by their own terms and privacy policies.

We do not control and are not liable for:

the availability, security, or behavior of third-party services;
any changes those services make to their APIs or terms.

Your use of third-party services is solely at your own risk.

8. Intellectual Property

8.1. Our IP

All rights, title, and interest in and to the Service (including software, UI, documentation, logos, trademarks, and underlying technology) are owned by TrekGuider Inc. or its licensors. Except as expressly granted in these Terms, you are not granted any license or rights to our intellectual property.

You must not:

copy, modify, distribute, sell, or lease any part of the Service;
reverse engineer or attempt to extract the source code of the Service, except where such restrictions are prohibited by applicable law.

8.2. Your Branding and Content

You may upload your logos, trademarks, and other branding materials (for example, to customize webmail). You retain ownership of these assets, but grant us a license to display and use them solely as needed to provide and customize the Service for you. You represent and warrant that you have all rights necessary to upload and use such materials in connection with the Service.

9. Disclaimer of Warranties

9.1. Service “As Is”

To the fullest extent permitted by law, the Service is provided strictly on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including, without limitation:

warranties of merchantability;
fitness for a particular purpose;
non-infringement;
accuracy or completeness;
reliability, availability, or error-free operation.

We do not warrant that:

the Service will be uninterrupted, secure, or free from defects;
all emails will be delivered or delivered within a particular time;
spam or malicious content will always be blocked.

9.2. No Professional Advice

TrekMail does not provide legal, tax, or compliance advice. Any information we provide (in documentation, UI hints, or support) is for general informational purposes only. You should consult your own legal and technical advisors for decisions related to compliance, security, and data protection.

10. Limitation of Liability and Indemnification

10.1. Exclusion of Certain Damages

To the maximum extent permitted by applicable law, TrekGuider Inc. and its officers, directors, employees, contractors, and agents will not be liable for any:

indirect, incidental, special, consequential, or punitive damages;
loss of profits, revenue, business, goodwill, or data;
other intangible losses

arising out of or in connection with your use of (or inability to use) the Service, even if we have been advised of the possibility of such damages.

10.2. Cap on Liability

To the maximum extent permitted by law, our aggregate liability to you for all claims arising out of or relating to the Service or these Terms will not exceed the greater of:

the total amount you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim; or
one hundred U.S. dollars (US $100).

If you use only the Free plan and have not paid any fees, our aggregate liability will be limited to US $100. These limitations are fundamental elements of the bargain between you and us.

10.3. Indemnification

You agree to indemnify, defend, and hold harmless TrekGuider Inc. and its officers, directors, employees, and agents from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

your use of the Service;
your violation of these Terms or any applicable law;
your infringement or alleged infringement of any third-party rights (including intellectual property or privacy rights);
any Customer Data or email content processed through your account.

This obligation will survive termination of your account and these Terms.

11. Sanctions, Export Control, and Restricted Use

You represent and warrant that:

you are not located in, a resident of, or organized under the laws of any jurisdiction subject to comprehensive U.S. sanctions or similar regimes;
you are not listed on, and are not owned or controlled by any party listed on, any applicable sanctions list (including, but not limited to, the U.S. Specially Designated Nationals (SDN) list).

You must not use the Service for any purpose prohibited by U.S. law, including export control and sanctions laws, or by the laws applicable to you. We may screen accounts, payments, and certain usage patterns against sanctions and other risk indicators, and we may suspend or terminate access where we reasonably believe such measures are necessary to comply with law or mitigate risk.

12. Suspension and Termination

12.1. Our Right to Suspend or Terminate

We may suspend or terminate your access to the Service (including any or all mailboxes under your account), at our sole discretion, with or without notice, if:

you violate these Terms or any incorporated policy;
your account is used for abusive, unlawful, or harmful activities;
we are required to do so by law, court order, or competent authority;
continued service to you presents an unacceptable technical, legal, or business risk.

We are not liable for any loss or damage arising from such suspension or termination, except to the limited extent mandated by applicable law.

12.2. Your Right to Terminate

You may stop using the Service at any time and may request account deletion through the dashboard (or by contacting us via the designated channels). Upon termination:

your right to access and use the Service will cease;
we may delete or anonymize data associated with your account, subject to any legal retention requirements and our Privacy Policy.

12.3. Survival

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, communications, and any other provisions that by their nature should reasonably survive termination will continue to apply after termination of these Terms or your account.

13. Governing Law and Dispute Resolution

13.1. Governing Law

These Terms and any disputes arising out of or relating to them or the Service are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

13.2. Dispute Resolution and Jurisdiction

Any disputes will be handled in accordance with our Dispute Resolution Policy, which is incorporated by reference. To the extent that the Dispute Resolution Policy allows litigation:

you agree that any legal action shall be brought exclusively in the state or federal courts located in Delaware, USA; and
you consent to the personal jurisdiction of such courts.

13.3. Waiver of Jury Trial

To the maximum extent permitted by law, you and TrekGuider Inc. waive any right to a trial by jury in any legal proceeding related to these Terms or the Service.

14. Changes to the Service and to These Terms

14.1. Changes to the Service

We may modify, add, or remove features from the Service at any time, including introducing new modules, updating limits, or discontinuing certain functionality (for example, beta features or legacy endpoints). Where a change materially reduces functionality of a paid plan, we will make reasonable efforts to provide advance notice.

14.2. Changes to the Terms

We may update these Terms from time to time. When we do:

we will update the “Last updated” date at the top of the document; and
where changes are material, we may provide additional notice (e.g., via email or in-app notification).

Your continued use of the Service after updated Terms become effective constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service and, if applicable, cancel your subscription.

15. Miscellaneous

15.1. Entire Agreement

These Terms, together with any documents incorporated by reference (including the Privacy Policy, Cookie Policy, Dispute Resolution Policy, any applicable Data Processing Agreement, and any Acceptable Use Policy), constitute the entire agreement between you and TrekGuider Inc. regarding the Service and supersede all prior or contemporaneous agreements, understandings, or communications.

15.2. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced with a valid provision that reflects the parties’ original intent as closely as possible.

15.3. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

15.4. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

15.5. No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights; they are solely between you and TrekGuider Inc.

16. Contact Information

For any questions, support requests, legal notices, or other communications regarding these Terms or the Service, you must use our officially designated contact channels as set out below.

1. Primary Channel – In-Account Ticket System (Required for Existing Customers)

If you already have a TrekMail account, you must submit all communications (including support requests, questions about these Terms, billing issues, abuse reports, and other account-related matters) exclusively through the built-in ticket system available after you log in to your TrekMail dashboard.
Submitting a ticket from within your authenticated account allows us to:
- verify your identity and account ownership;
- securely access relevant technical/log data (where appropriate);
- route your request to the correct team;
- keep a verifiable record of the communication history.
Communications sent from existing customers via other channels (e.g., generic email addresses, social media, personal contacts) may be ignored, redirected, or treated as non-authoritative and unofficial.

2. Pre-Account or Non-Authenticated Inquiries

If you do not yet have a TrekMail account and cannot access the in-account ticket system, you may submit a general pre-sales or informational inquiry using the public contact or “Contact Us” form (if available) on our website.
These channels are intended only for non-authenticated, pre-sales, or high-level informational questions. Once you create an account, all further communications must be made via the in-account ticket system as described above.

3. Formal Legal Notices via Postal Mail

Solely for formal legal correspondence and notices that must be delivered in hard copy form under applicable law or contractual requirements, you may send written notices by registered or certified postal mail (with return receipt requested) to the following address:

TrekGuider Inc.
1207 Delaware Ave, #2058
Wilmington, DE 19806
United States

Legal notices sent by postal mail will be deemed received only when actually delivered to the above address, as evidenced by our internal mail logs or the courier’s delivery confirmation.

4. Non-Authorized Channels

Communications sent via any channels not expressly authorized in this Section 16 — including, without limitation, direct messages to individual employee email addresses, social media accounts, personal instant messengers, or any other informal channels — shall not constitute valid or effective notice to TrekGuider Inc. for any purpose under these Terms and may be ignored or handled purely as a courtesy at our discretion.
For the avoidance of doubt, the most current and authoritative description of the officially designated contact channels will always be available within your TrekMail dashboard (for authenticated users) and/or on the TrekMail website.

We may update our contact methods and ticketing procedures from time to time. Any such updates will be reflected in these Terms and/or within the TrekMail dashboard. It is your responsibility to consult the most current version of these Terms and the in-account help section to determine the correct contact method.

By accessing or using TrekMail, you confirm that you have read, understood, and agree to be bound by these Terms and all incorporated policies.