Forwarding Emails from a Mailbox

Forwarding lets you automatically send incoming mail to another address (like a personal Gmail or a CRM). This is useful for "info" addresses or temporary employees.

Who this is for

• Pro & Agency Plans only. (Free/Starter plans must upgrade to use forwarding).
• Users consolidating email into one inbox.

Enabling for a single mailbox

1. Go to Mailboxes.
2. Click Manage or the Forwarding icon on the mailbox row.
3. Toggle Enable forwarding to ON.
4. Forward to: Enter the destination email address.
5. Keep a copy:
   • Checked: A copy stays in TrekMail AND a copy goes to the destination.
   • Unchecked: The email is purely redirected. Nothing is saved in TrekMail.
6. Click Save Forwarding Settings.

Bulk Forwarding

To set up forwarding for an entire domain or team:

1. Select multiple mailboxes using the checkboxes.
2. Choose Set forwarding... from the bulk actions menu.
3. Enter the destination and apply.

Common mistakes & quick fixes

• Symptom: Forwarding option is grayed out.
  • Likely Cause: You are on the Free or Starter plan.
  • Fix: Upgrade to Pro to unlock forwarding.
• Symptom: Forwarding loop (Endless email bounce).
  • Likely Cause: Forwarding User A -> User B, and User B -> User A.
  • Fix: Ensure the chain ends at a real inbox.
• Symptom: Emails are lost (not in TrekMail, not in destination).
  • Likely Cause: "Keep a copy" is unchecked, and the destination rejected the forwarded email (spam filters).
  • Fix: Always suggested to Keep a copy until you confirm reliability.

See also

• Creating a New Mailbox
• Setting Up a Catch-All Inbox