Using TrekMail Webmail: Getting Started Guide

TrekMail includes a full-featured webmail client built right into your browser. There is nothing to install and nothing to configure, log in from any device and your inbox is waiting.

Accessing webmail

There are three ways to open webmail:

• Direct link: Go to trekmail.net/webmail/
• Dashboard shortcut: In the TrekMail dashboard, go to Mailboxes, find your mailbox, and click Open Webmail
• As an app on your phone: TrekMail webmail can be installed as a Progressive Web App (PWA), see the mobile and PWA guide

If your provider runs TrekMail under their own brand via White Label Lite, use the branded webmail address they publish or the Open Webmail shortcut in their dashboard. Do not guess a hostname. The login screen and webmail use the same TrekMail interface underneath.

Logging in

On the login screen, enter:

• Username: Your full email address, for example, alice@yourdomain.com
• Password: Your mailbox password (this is different from your TrekMail account password)

If two-factor authentication is enabled for your mailbox, you will be prompted for a 6-digit code from your authenticator app after entering your password.

Tip: If you see "Login failed," double-check that you are using your mailbox password, not the password you use to log in to the TrekMail dashboard. The two are separate.

The interface at a glance

Once you are in, the interface is divided into three areas:

• Left sidebar: Your folder tree, Inbox, Sent, Drafts, Junk, Trash, Archive, and any custom folders you create. Unread counts appear next to each folder name.
• Message list: The emails in your selected folder. Click any message to open it. Select multiple messages with the checkbox to apply bulk actions.
• Reading pane: The open message, with the full email body, attachments, and sender details.

On mobile, the layout stacks vertically and you navigate between the sidebar, list, and reading pane one at a time.

Shared mailboxes

With Read, you can open the team inbox in the Shared mailboxes switcher after signing in to your own mailbox. Send as is also needed to write or reply from inside it. See shared mailbox.

While you are in a shared mailbox, a banner across the top shows which inbox you are viewing. The switcher also highlights the mailbox you are using so you always know where you are. Click Back to my mailbox, or select your own address in the switcher, to return to your personal inbox. Because you reach the shared inbox through your own signed-in session, your password and two-factor authentication continue to protect access. There is no shared password to type.

With Read, connect your own mailbox to Outlook, Apple Mail, Thunderbird, or another IMAP app using your own address and an app password. Open the team inbox under Shared/<shared-address>/INBOX. Never sign in with the shared address. See Use a shared mailbox in your mail app.

You can give any team inbox a name that suits you: hover its row in the switcher and click the pencil to set a personal label. It is stored just for you. It only changes how the mailbox appears in your own switcher and unified inbox, not what anyone else sees. Clearing it restores the mailbox name or address.

Unified inbox

With Read, the unified inbox includes the shared inbox. It merges your own inbox and every shared mailbox you can read into a single date-ordered list, so you can watch all of them at once. Each row shows a small coloured badge of the mailbox it came from, hover it for the mailbox name and address, and replies and forwards go out from that source mailbox.

You can search across every mailbox at once from the unified inbox: type in the search box and choose Inboxes only (the default, searches the Inbox of every mailbox you can access) or All folders (searches every folder of every mailbox). You can also tick several messages in the unified inbox, even from different mailboxes, and archive, delete, mark as read or unread, or report spam on them together. Each mailbox applies its own permissions: in a mailbox where you only have Read access, archive, delete and report spam are refused (marking messages read or unread still works), and a message tells you how many messages were changed. When a search in Inboxes only finds more messages than one page shows, select the page and click Select all N messages in All inboxes that match this search: the action then covers every message the search found in every mailbox, including those past the first 150 that the list can page through. Moving several messages to a folder at once and Select all in folder without a search are only available inside a single mailbox, because folders belong to one mailbox.

Reading email

Click any message in the list to open it in the reading pane.

Conversation view: Emails are grouped into threads by subject and conversation. When a thread has multiple messages, earlier replies are collapsed, click the ⋯ button to expand them.

Sender trust badges: Next to the sender's name, you may see small badges indicating whether the email passed DKIM, SPF, or DMARC authentication. Green means the email checks out. See spam controls and email security for a plain-language explanation of each badge.

Other actions on a message:

• Print the message using the print icon
• View the raw message source for troubleshooting (More options, View source)
• Download individual attachments or all at once

Composing email

Click the Compose button in the top bar (or the floating button on mobile) to open a new compose window. You can also reply inline directly below a message, or pop the reply out into a separate floating window.

TrekMail uses a rich text editor with bold, italic, underline, strikethrough, lists, indentation, quotes, links, inline images, undo/redo, and remove-formatting controls. You can also drag and drop files into the compose window to attach them, or paste images from your clipboard directly into the message body.

The From menu is built from addresses that are actually authorized to send: the main mailbox address, active aliases with sending enabled, shared mailboxes you may send from, connected accounts, and approved extra business addresses, whether or not a connected inbox sits behind them. The fields you can edit depend on the sending-address card. Open Settings, then Sending addresses, and use the available fields. Shared-mailbox permissions are managed on its Access tab.

For a full walkthrough of composing, attaching files, scheduling send, and undo send, see the composing email guide.

Searching your mailbox

The search bar in the top of webmail does two things:

• Quick search: type a few letters and matches appear inline. Searches subject lines, senders, and message bodies at the same time.
• Advanced Filters: click the chevron next to the search box for structured search. You can combine sender, subject keywords, body keywords, date range, "has attachment", unread, starred, and last-7-days. Once filtered inside a single mailbox, you can also bulk-act on the entire result set (move, mark as read, delete, etc.).

A search stays active when you switch to another mailbox or open All inboxes, so you can run the same search in each one. Clear it with the × in the search box or with Esc.

Above the results, the list shows how many messages matched, for example 1–50 of 312. With conversations turned on, the range counts messages too, so a conversation of four replies counts as four. When a search cannot be counted exactly, it shows 50+ instead. A search in All inboxes pages through the first 150 matches; if there are more, a note above the results says so, and you can narrow the search by adding a sender, a date or a keyword.

By default, search covers the folder you are currently viewing. Use the Search in control to widen the scope to This folder, This folder + subfolders, or All folders. It appears in the quick dropdown as you type and in the Advanced Filters panel. In the unified inbox ("All inboxes"), the same control switches between Inboxes only and All folders across every mailbox you can access.

What else is inside

TrekMail webmail includes several built-in tools alongside your inbox:

Logging out

Click your email address or avatar in the top-right corner, then select Log out. On shared or public computers, always log out when you are done.