I Can’t Log In to Webmail

Why Can't I Log In to Webmail?

The #1 reason: Wrong password. The #2 reason: Wrong username format.

Quick Fixes

1. Use the full email address as the username.
   • ✅ alice@example.com
   • ❌ alice
2. Try resetting the password:
   • Ask your admin to go to Mailboxes and click Change Password.
3. Clear browser cache:
   • Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac).

Less Common Issues

• Account Locked: Wait 10 minutes after 5 failed attempts.
• Mailbox Disabled: Check with your admin that the mailbox is still active.

See also

• Resetting Mailbox Password (Admin)
• Self-Service Password Change