Reading Domain Email Stats on TrekMail

Once your domain is active and sending, TrekMail records a rolling 30-day view of its outbound delivery results. The Stats tab gives you a useful health check at a glance. It shows delivery events, not whether a recipient read the message or found it in their inbox.

Who this is for

• Admins monitoring campaign performance.
• Users troubleshooting "why are my emails bouncing?".

Metrics Explained

Go to Domains -> [Your Domain] -> Stats.

Sent

The total number of email attempts made from this domain in the last 30 days. This includes both successful deliveries and failures.

Delivered

Emails that were successfully handed off to the recipient's server (Gmail, Outlook, etc.).

• Delivery Rate: The percentage of sent emails that were accepted. You want this as close to 100% as possible.

Bounces

Emails rejected by the receiving server.

• Soft Bounces: Usually temporary issues, such as a full mailbox or a busy receiving server. Check the response before deciding whether to try again.
• Hard Bounces: Usually permanent failures, such as an invalid address or a domain that does not exist. Remove or correct the address before sending again.

Bounce Rate

The single most important metric for your reputation.

• ✅ Good (< 2%): Your list is clean.
• ⚠️ Warning (2-5%): You are hitting invalid addresses. Clean your list.
• ❌ Poor (5% or higher): Act promptly. A high bounce rate can harm your sending reputation.

Recent bounces (per-recipient detail)

Below the summary tiles, the Recent bounces section lists individual hard and soft bounces from the last 30 days, up to the 50 most recent.

Click Show details to expand a table with:

• Date – when the bounce was recorded.
• Recipient – the email address that bounced.
• Type – Hard (red badge) or Soft (amber badge).
• Status – the receiving server's status code or category.
• SMTP response – the first line of the receiving server's reply, truncated to 160 characters and stripped of any internal IPs.

Use this to spot the exact addresses that are failing. Patterns to act on:

• The same recipient hard-bouncing repeatedly → remove that address from your list.
• Many soft bounces with the same SMTP response → likely a temporary deliverability issue (rate-limit, greylisting). Wait and re-send, or check the response for hints (e.g. 421 4.7.0 Mailbox temporarily unavailable).
• All bounces from one provider (Gmail, Outlook, Yahoo) → your reputation with that provider may need warming up.

The section is hidden when there are no recent bounces. Stats are cached briefly, so allow up to about ten minutes for a newly recorded delivery event to appear.

Tips for healthy stats

1. Never buy email lists. Only send to people who opted in.
2. Remove hard bounces immediately. If an address doesn't exist, don't email it again.
3. Build up sending gradually on a new domain. Start with people who expect your mail and increase volume only as delivery and engagement remain healthy. There is no universal daily number that is safe for every list.

Exporting Domain Data

Need these statistics in a spreadsheet? You can export your full domain list including these metrics. See Exporting Data.