Canceling Your White Label Lite Add-On

Canceling White Label Lite doesn't immediately strip your brand. The subscription stays active until the end of your current billing cycle, so your customers don't see anything change overnight. After that, there's a 7-day grace window where you can reactivate without losing your setup. Only after the grace window does the SSL certificate get removed and the branded domain stop serving.

This guide covers how cancellation works, the timing of when your brand actually goes away, and what to do if you want to come back.

How to cancel

Open the Billing page and scroll to the White Label Lite card. Click Cancel White Label.

A confirmation dialog opens with the following information:

• The date your current billing cycle ends (when cancellation takes effect)
• The date your branded domain stops serving (7 days after that)
• Your current usage info: domain, brand name, status

Read the preview. Click Confirm cancellation.

The add-on is now in canceled (pending) status:

• "Canceled, ends [date]"
• Your full branding stays active until that date
• A Reactivate button replaces the Cancel button

You're not charged anything more. The current cycle is paid for and Stripe doesn't bill you again at the renewal date.

Cancelling during the trial. If you cancel while the 30-day trial is still running, you're not charged at all. The first charge would have been on day 30, and cancelling stops it. Your brand keeps serving until the trial's end date, and then the same 7-day grace window applies, so nothing disappears the moment you click Cancel.

What happens at the end of the cycle

When your billing cycle ends, the cancellation takes effect:

• The add-on's Stripe subscription is canceled
• Your brand setup enters the 7-day grace window, so the brand stays visible to customers, the domain still serves, the SSL certificate is still valid
• The Billing page shows "Brand grace ends [date, 7 days out]"

Your customers see no change during these 7 days. The branded URL keeps working, your logo and colors still render, transactional emails still go out from your brand. We treat the grace window as "you might change your mind, so we don't tear anything down yet."

The 7-day grace window

For 7 days after cancellation takes effect, you can:

• Reactivate: click the Reactivate button on Billing. The same brand profile resumes. Your domain, logo, colors, and Support email all come back exactly as you set them. You're charged for the new cycle at the current rate. No DNS reconfiguration needed.
• Subscribe to a different period: if you canceled monthly and want to come back yearly (or vice versa), the standard activate flow works. Your brand identity carries over.
• Do nothing: at the end of the 7 days, automatic cleanup runs.

The grace window is the same regardless of whether you were on monthly or yearly billing. It's a fixed 7-day window measured from the cycle end.

After the grace window

If 7 days pass without reactivation:

• The SSL certificate for your domain is removed
• Your branded URL stops resolving (visitors get a generic SSL or "site not found" error from their browser)
• The TrekMail dashboard at trekmail.net/app/... continues to work for you as the account owner

Your customers, if they were using your branded URL, would now see a broken link. If you direct them to trekmail.net URLs, those still work, because your account underneath is unaffected by the add-on cancellation.

Your brand setup (logo, colors, name, domain settings) is not deleted at this point. It's kept on file indefinitely so that if you reactivate weeks, months, or years later, everything comes back. If you want it fully deleted, contact support.

Reactivating

Reactivating within the 7-day grace window is one click. Open Billing, find the canceled White Label Lite card, click Reactivate. A fresh charge runs at today's price, and your brand is back to "active" within a minute.

Reactivating after the 7-day grace window requires the standard activation flow:

1. Go to the Plans page.
2. Click Activate White Label on the White Label Lite card.
3. The flow restores your previous brand identity from what we kept on file: logo, colors and display name all come back as you left them.
4. The CNAME at your DNS provider is still in place, so the domain comes back online automatically after SSL re-issuance.

If your domain stopped resolving for a while, propagation may take 5-30 minutes the first time after reactivation. After that it's fast.

What about my CNAME record?

The CNAME you set at your DNS provider stays untouched whether you cancel or reactivate. We don't have access to your DNS. That's your provider's record, pointing to wl.trekmail.net.

After cancellation and the 7-day grace, the CNAME still resolves to wl.trekmail.net, but our servers no longer recognise your branded hostname. Visitors hitting dashboard.yourbrand.com or mail.yourbrand.com see a generic certificate error or a "not found" response, depending on their browser and how their request is routed.

If you want to clean up your DNS, remove the CNAME at your provider any time after cancellation. If you might reactivate, leave the CNAME in place, because it speeds up the reactivation flow.

Refunds

The default policy:

• Mid-cycle cancellation: no refund. You keep the brand live through cycle end.
• Yearly canceled mid-year: no automatic refund. The brand stays live until the year ends.
• Charged in error / duplicate / system bug: full refund, contact support.

If you have unusual circumstances, contact support and we handle these case-by-case. We don't have a default refund policy for "I changed my mind" because the deferred-cancellation pattern means you keep the brand live through end-of-cycle.

What about the Drive Storage discount?

White Label Lite provides 10% off current Drive Storage prices while active. This release does not bulk-migrate or silently rewrite existing Drive subscription Price IDs when White Label is canceled or reactivated.

• Your existing Drive Add-on remains a separate subscription.
• A future Drive purchase or resize while White Label is active uses the current discounted ladder.
• A future Drive purchase or resize without White Label uses the current standard ladder.

Common scenarios

"I want to cancel for a few months and then come back." Cancel, wait through the 7-day grace, let your brand go offline. When you're ready, come back through the Plans page, and your brand identity should still be on file. CNAME stays in your DNS the whole time. Costs are equivalent, because Stripe doesn't penalize re-subscriptions.

"My company is closing the TrekMail account." When the entire account is closed, the account-level closure cancels all subscriptions automatically, White Label included. Your brand setup is removed during account deletion. You don't need to cancel the add-on separately.

"I want to keep the brand but move it to a new domain." Don't cancel. Brand the other domain instead. On that domain's Branding tab, set the brand identity, turn on the Dashboard URL / Webmail URL toggles, and point their CNAMEs at wl.trekmail.net. Wait for DNS and the new branded hosts come online. The brand identity (logos, colors, name) can carry over via Make this the account default.

"Can I export my brand assets before cancellation?" Yes. Download your logos (light and dark) and favicon from the Branding tab before canceling. The color hex codes are also visible there; copy them if you want to keep them outside TrekMail.

"My customers are using my branded URL. What should I tell them?" Before cancellation takes effect, give them the trekmail.net/app/... URL as a backup. After cancellation + grace, the branded URLs stop serving. If you reactivate, the branded URLs come back online within minutes.

What's next

• Set up White Label Lite: fresh activation if you're past the grace window.
• White Label Lite pricing FAQ: re-pricing if you reactivate at a different period.
• What stays TrekMail-branded: what your customers may still see after cancellation.
• Deleting your TrekMail account: full account closure if that's what you actually need.