Canceling Your TrekMail Drive Add-on

Canceling the Drive Add-on doesn't immediately strip your storage. The subscription stays active until the end of your current billing cycle, so you keep using the capacity you already paid for. You can reverse a pending cancellation before that date. After cancellation takes effect, there is a 7-day read-only grace window to give you time to protect your data or subscribe again.

This guide walks through the cancellation flow, what happens to your files, and the timing of when capacity actually goes away.

How to cancel

In Plans (or Billing → Plans), find the Drive Add-on card. Click Cancel.

A confirmation dialog opens with a Cancellation preview showing:

• Your current size (e.g. "5 TB")
• Your end-of-cycle date (the day cancellation takes effect)
• An estimate of the number of Drive files and bytes at risk if the cancellation takes effect and you do not add capacity

Read the preview carefully. The estimate is calculated from your current state, so it changes if you add or delete data before the cycle ends.

Click Confirm cancellation. The Add-on is now in canceled (pending) status. The Plans page card updates to show:

• "Canceled, ends [date]"
• Your full capacity is still available until that date
• A Reactivate button replacing the Cancel button

You're not charged anything more. The current cycle is what you've already paid for, and Stripe doesn't bill you again at the renewal date.

What happens at the end of the cycle

When your billing cycle ends, the cancellation takes effect:

• Your storage pool drops by the size of your Add-on (e.g. 5 TB removed)
• A 7-day read-only grace window starts
• The Plans page now shows "Add-on ended, reactivate within 7 days"

If your usage was below your plan's base storage at this point, nothing visibly changes from a usage perspective. Your files stay, your email keeps flowing, your Drive keeps working. You're just down to the smaller pool.

If your usage is above your plan's base storage, you're in the over-quota state. New Drive uploads are blocked. New email may bounce. Existing files and emails generally remain accessible during the 7-day grace window, but the account is in read-only cleanup mode.

The 7-day read-only grace window

For 7 days after cancellation takes effect, you can:

• Subscribe again from Plans. Choose the size, billing period, and payment method you need. This restores capacity after the payment succeeds.
• Choose a different size if a smaller or larger tier is a better fit.
• Do nothing: after the seven days, the grace period ends. You can still subscribe again through the standard Plans flow, but over-quota Drive cleanup may already have started.

During grace, if you're over your plan's base capacity, files are not deleted. You have the grace period to either reactivate or to clean up.

After grace, if you're still over

If 7 days pass without reactivation and your current usage is still over your plan's base capacity, TrekMail may permanently delete Drive files to bring the account under its available storage cap. This cleanup can begin after the 7-day grace window ends. There is no additional 30-day grace period.

• New uploads stay blocked.
• New email may continue to bounce.
• Drive files may be permanently and irreversibly deleted.
• Files in shared folders, files in Trash, and files referenced by public links are not specially protected.
• Public links to deleted files stop working.

The 7-day grace window is the safety period. After it ends, automatic cleanup may run if the account is still over the remaining cap.

If you want to avoid auto-deletion entirely, the workflow is:

1. Cancel with a clear plan to stay under your base plan capacity
2. Delete the files you don't need before cycle end
3. Empty Trash (Trash bytes still count until permanently removed)
4. Confirm your usage fits in your base plan
5. Let cancellation take effect

This way, when the Add-on ends, you're already in compliance and nothing changes operationally.

Reversing a pending cancellation

Before the end-of-cycle date, the Reactivate button reverses the pending cancellation on the existing subscription. Your current tier continues as before.

Once the subscription has ended, the grace window does not revive the old Stripe subscription. Use the standard subscription flow in Plans to choose a tier and subscribe again. If your data is still within the remaining storage cap, it stays available while you do this; the grace window is not a promise that every Drive feature remains writable.

Refunds for the cycle being canceled

The cancellation preview shows what you can expect. The default policy is:

• Mid-cycle cancellation: no refund. You keep the full capacity for the rest of the cycle you already paid for.
• Yearly subscription canceled mid-year: no automatic refund. The full year is paid for; you keep capacity until the renewal date.

Except where applicable law or the checkout terms require otherwise, paid monthly and annual periods are non-refundable and non-creditable. For an erroneous, duplicate, unauthorized, or legally refundable charge, open an account support ticket. Submission does not guarantee a refund or credit.

Canceling a yearly subscription

Yearly subscriptions cancel the same way, just with a longer cycle. If you're on a 1-year subscription that started in March and you cancel in September, the cancellation takes effect at the next March. You keep the full capacity for the remaining 6 months.

This is by design. Yearly is a discount in exchange for committing to the year. If you want the flexibility to cancel mid-cycle and have it take effect immediately, monthly is the better fit.

What about my files and links?

During the active subscription, everything works normally. During the 7-day grace window, existing files and share links generally remain available, but the account may be read-only and new uploads may be blocked while you reactivate or clean up.

After grace, if the account is still over the cap, files may be permanently deleted to bring usage under the new cap. Note that:

• Files in folders shared with the account are not specially protected. They're treated like any other file by the cleanup
• Files referenced by active share links are not specially protected either
• Permanently deleted files (Trash → Delete forever) free up bytes immediately and reduce the cleanup pressure

The cleanest approach is always to bring your usage under your post-cancel cap before cancellation takes effect, not after. The system will not delete files unless it has to.

Common scenarios

"I want to cancel just for a few months." Cancel, then subscribe again when you need the capacity. If you reverse the cancellation before the end-of-cycle date, the existing subscription simply continues.

"I'm canceling because I'm switching to yearly." The cleanest path is to wait for your monthly renewal, cancel just before, and resubscribe at yearly. Otherwise you pay a partial monthly cycle that you don't fully use.

"My company is closing the account." When the entire account is being closed (not just the Add-on), the account-level closure handles cancellation of all subscriptions automatically. You don't need to cancel the Add-on separately.

"I'm over my cap and don't want files deleted." Reactivate, or upgrade your mail plan, or buy a smaller Add-on tier, anything that brings the cap above your current usage prevents the cleanup.

"Can I export my files before cancellation?" Yes, download what you need to local storage, archive to an external service, or move them out of TrekMail entirely. There's no special "export Drive" button, but the file list and individual download links work for any export workflow.

"What happens to my discount if I cancel White Label Lite but keep Drive?" This pricing release does not silently migrate an existing Drive subscription between Stripe Price IDs. Your current Drive Price ID remains in place until TrekMail reviews that subscription separately. A new Drive purchase or resize uses the current account-aware ladder: 10% below standard while White Label is active, standard otherwise.

What's next

• Drive Add-on Pricing & Plans, re-pricing if you reactivate at a different tier.
• Subscribing to the Drive Add-on, fresh subscribe if grace expired.
• Pooled Storage Quotas Explained, what your pool will be after cancellation.
• Drive FAQ & Troubleshooting, refund and edge-case questions.