Working in More Than One Account

One email address, one password, several accounts. That is normal here: you might run your own TrekMail account and also be a client in an agency's, or hold access to two agencies at once.

Nothing is merged. Each account keeps its own domains, mailboxes, billing and people. You move between them.

Where the switcher is

Click your name at the bottom of the sidebar. Under Accounts you will see every account you can reach. Each row tells you two things:

• What the account is — the brand it trades under, or "Your account" for the one you own.
• What you are in it — Owner, or the role you hold there.

The one you are in is marked with a tick. Click any other to switch.

What changes when you switch

Everything account-shaped: domains, mailboxes, Drive, settings, and what the sidebar offers.

The change is complete, not cosmetic. Switch into an agency where you are a Client and you see their domains and not your own; switch back and your own return. There is no view that mixes the two, and nothing leaks in either direction.

Your role travels with the account. You may be Owner in yours and Read-only in somebody else's, and the dashboard behaves accordingly in each.

Why you may not see a switcher

You only reach one account. Most people do. The switcher appears when there are at least two.

You are on a branded address. On app.someagency.com the address itself decides the account — that is what a branded host means. Offering to switch away from it would contradict the binding, so the switcher is not shown there.

To move between accounts, sign in at trekmail.net instead. From there you can reach every account you belong to, branded or not.

Signing in to the right place

Two different sign-ins exist and they are not interchangeable:

• The dashboard — your email address and the password you chose. This is where domains, mailboxes and settings live.
• Webmail — the mailbox address and its own mailbox password, at /webmail. A mailbox is not a dashboard login.

If your mailbox belongs to an agency, sign in to webmail at their address. A mailbox can only sign in on the webmail address it was set up with; on anybody else's it is refused with a message saying so. This keeps one agency's mailboxes from appearing under another agency's brand.

Leaving an account

You cannot remove yourself from somebody else's account — the account owner does that from their Team page. Ask them, and your access ends on their next click.

Removing your access does not touch your own account, and it does not delete anything you made in theirs.

Common questions

Do I need separate passwords for each account? No. One login reaches all of them. Your password, your two-factor and your language belong to you, not to any account.

Can I be an Owner in one and a Client in another? Yes, and it is the common case for a freelancer who also has clients.

I was invited but see no switcher. Either the invitation has not been accepted yet, or you are on a branded address. Try signing in at trekmail.net.