Using TrekMail Webmail: Getting Started Guide

TrekMail includes a full-featured webmail client built right into your browser. There is nothing to install and nothing to configure — log in from any device and your inbox is waiting.

Accessing webmail

There are three ways to open webmail:

• Direct link: Go to trekmail.net/webmail/
• Dashboard shortcut: In the TrekMail dashboard, go to Mailboxes, find your mailbox, and click Open Webmail
• As an app on your phone: TrekMail webmail can be installed as a Progressive Web App (PWA) — see the mobile and PWA guide

If your provider runs TrekMail under their own brand via White Label Lite, use their branded URL (app.yourbrand.com) for both dashboard and webmail. The login screen and webmail itself are fully rebranded but use the same TrekMail interface underneath.

Logging in

On the login screen, enter:

• Username: Your full email address — for example, alice@yourdomain.com
• Password: Your mailbox password (this is different from your TrekMail account password)

If two-factor authentication is enabled for your mailbox, you will be prompted for a 6-digit code from your authenticator app after entering your password.

Tip: If you see "Login failed," double-check that you are using your mailbox password, not the password you use to log in to the TrekMail dashboard. The two are separate.

The interface at a glance

Once you are in, the interface is divided into three areas:

• Left sidebar: Your folder tree — Inbox, Sent, Drafts, Junk, Trash, Archive, and any custom folders you create. Unread counts appear next to each folder name.
• Message list: The emails in your selected folder. Click any message to open it. Select multiple messages with the checkbox to apply bulk actions.
• Reading pane: The open message, with the full email body, attachments, and sender details.

On mobile, the layout stacks vertically and you navigate between the sidebar, list, and reading pane one at a time.

Shared mailboxes

If your account admin has put you on a shared mailbox — a team inbox like support@ or sales@ — you open it without a separate login. At the bottom of the left sidebar is a Shared mailboxes switcher listing every team inbox you belong to. Click one and webmail loads that inbox right where your own folders were.

While you're in a shared mailbox, a banner across the top reminds you which inbox you're viewing — for example, "You're viewing support@ — Back to my mailbox" — and the switcher highlights the mailbox you're currently in so you always know where you are. Click Back to my mailbox (or your own address in the switcher) to return to your personal inbox. Because you reach the shared inbox through your own signed-in session, your password and two-factor authentication keep protecting access — there's no shared password to type.

You can give any team inbox a name that suits you: hover its row in the switcher and click the pencil to set a personal label. It's stored just for you — it only changes how the mailbox appears in your own switcher (and unified inbox), not what anyone else sees — and clearing it falls back to the mailbox's name, then its address.

Unified inbox

Once you're on at least one shared mailbox, a Unified entry appears at the top of the switcher. It merges your own inbox and every shared mailbox you can read into a single date-ordered list, so you can watch all of them at once. Each row shows a small coloured badge of the mailbox it came from — hover it for the mailbox name and address — and replies and forwards go out from that source mailbox.

You can search across every mailbox at once from the unified inbox: type in the search box and choose Inboxes only (the default — searches the Inbox of every mailbox you can access) or All folders (searches every folder of every mailbox). Multi-message bulk actions still operate within a single mailbox rather than across the merged list, so open an individual mailbox when you need to bulk-act on many messages at once.

Reading email

Click any message in the list to open it in the reading pane.

Conversation view: Emails are grouped into threads by subject and conversation. When a thread has multiple messages, earlier replies are collapsed — click the ⋯ button to expand them.

Sender trust badges: Next to the sender's name, you may see small badges indicating whether the email passed DKIM, SPF, or DMARC authentication. Green means the email checks out. See spam controls and email security for a plain-language explanation of each badge.

Other actions on a message:

• Print the message using the print icon
• View the raw message source for troubleshooting (More options → View source)
• Download individual attachments or all at once

Composing email

Click the Compose button in the top bar (or the floating button on mobile) to open a new compose window. You can also reply inline directly below a message, or pop the reply out into a separate floating window.

TrekMail uses a rich text editor with a formatting toolbar — bold, italic, lists, links, code blocks, text colour, and alignment are all one click away. You can also drag and drop files into the compose window to attach them, or paste images from your clipboard directly into the message body.

For a full walkthrough of composing, attaching files, scheduling send, and undo send, see the composing email guide.

Searching your mailbox

The search bar in the top of webmail does two things:

• Quick search — type a few letters and matches appear inline. Searches subject lines, senders, and message bodies at the same time.
• Advanced Filters — click the chevron next to the search box for structured search. You can combine sender, subject keywords, body keywords, date range, "has attachment", unread, starred, and last-7-days. Once filtered, you can also bulk-act on the entire result set (move, mark as read, delete, etc.).

By default, search covers the folder you're currently viewing. Use the Search in control — it appears in the quick dropdown as you type, and in the Advanced Filters panel — to widen the scope: This folder, This folder + subfolders, or All folders (the whole mailbox). In the unified inbox ("All inboxes"), the same control switches between Inboxes only and All folders across every mailbox you can access.

What else is inside

TrekMail webmail includes several built-in tools alongside your inbox:

Logging out

Click your email address or avatar in the top-right corner, then select Log out. On shared or public computers, always log out when you are done.