Migrate from cPanel or Other Hosts

Most hosting providers (Bluehost, SiteGround, GoDaddy cPanel, Namecheap) use standard IMAP servers. This guide helps you connect them to TrekMail.

Step 1: Get Source Details

Log in to your old hosting panel (cPanel) and find Email Accounts -> Connect Devices. Look for "Secure SSL/TLS Settings":

1. Incoming Server: Usually mail.yourdomain.com or imap.hostingprovider.com.
2. IMAP Port: 993.
3. Username: Usually your full email address.

Step 2: Start Migration

1. Go to TrekMail Migration -> New Migration.
2. Source Host: Enter the server from Step 1.
3. Port: 993 (SSL).
4. Username: Your full email (you@yourdomain.com).
5. Password: The password for that email account on the old host.
6. Start migration.

Troubleshooting

• Symptom: "Connection Refused" or "Certificate Error".
  • Cause: Your old host might be using a self-signed certificate.
  • Fix: If you trust the host, you can try 143 (Non-SSL), but we strongly recommend securing your old server first.
• Symptom: "Authentication failed".
  • Cause: Some old cPanel hosts use just the username part (e.g., alice instead of alice@domain.com). Try both formats.

See also

• Migration Overview
• Troubleshooting Errors