Fixing Failed Payments

If a scheduled payment fails, we will try again a few times over the next week. If it keeps failing, your subscription may be canceled.

How to fix

1. Go to Billing.
2. Look for the Past Due or Failed invoice status.
3. Update your card: Add a new card or update the expiration date of your default card.
4. Retry: Click the Pay Now or Retry button next to the invoice.

Common reasons for failure

• Expired Card: The most common cause.
• Bank Decline: Your bank might flag the transaction as "International" or "Unusual". Call your bank to authorize "TrekMail".
• Insufficient Funds: Ensure the account has balance.

Crypto Underpayments

If you paid with Crypto but sent slightly less than the required amount (e.g., due to exchange rate fee deduction), the order stays "Unpaid".

• Fix: Contact Support. We can usually manually approve it if the difference is small, or refund it so you can try again.

See also

• Payment Methods