What is TrekMail?

TrekMail is a specialized email hosting platform designed for developers, agencies, and businesses who need full control over their deliverability. Unlike generic email hosts, TrekMail separates the mailbox (where you read mail) from the sending engine (how mail gets delivered), giving you the flexibility to send via our managed high-reputation network or your own SMTP provider (like Amazon SES or SendGrid).

Who this is for

• Agencies & SaaS Founders who need reliable email for multiple domains.
• Developers who want to bring their own SMTP (BYO SMTP) for unlimited sending control.
• Businesses migrating from cPanel or legacy hosts who need modern deliverability features.

What you’ll achieve

• Host email for unlimited domains on a single account.
• Separate your "reading" experience from your "sending" reputation.
• Access email via a modern webmail interface or your favorite app (Outlook, Apple Mail).
• Monitor DNS health with real-time alerts when records break.

How TrekMail works

1. The Mailbox Layer

You create mailboxes (e.g., you@yourdomain.com) just like any other provider. We handle the storage, spam filtering, and IMAP connections. You can read your mail in our webmail or connect any standard email client.

2. The Sending Layer

This is where TrekMail shines. You choose how your email leaves our servers:

• Managed TrekMail SMTP: We handle the IP reputation and warm-up for you (available on Paid plans).
• Bring Your Own (BYO) SMTP: You connect an external provider like AWS SES, Mailgun, or SendGrid. We route your outgoing mail through them, bypassing our limits entirely. This is mandatory on the Free plan and optional on all others.

Common mistakes & quick fixes

• Symptom: "I can receive email but I can't send."
  • Likely Cause: You are on the Free plan but haven't configured a custom SMTP provider yet.
  • Fix: Go to Sending & SMTP and connect your own provider, or upgrade to a paid plan to use our managed sending.
• Symptom: "My emails are going to spam."
  • Likely Cause: Missing DNS records (SPF/DKIM/DMARC).
  • Fix: Check the DNS & Health tab for your domain and ensure all traffic lights are green.

See also

• Quick Start: From Sign-Up to First Email
• TrekMail Plans Overview
• Managed TrekMail SMTP vs Custom SMTP