Paying by Card (Stripe)

You can pay for any TrekMail plan—monthly or yearly—using a credit or debit card via our secure Stripe integration. Paying by card is the most flexible option, allowing for automatic renewals, monthly billing, and access to the 14-day free trial.

Supported Payment Methods

The Stripe Payment Element shows whatever methods are available to you based on your region and device. You don't pick from a dropdown — Stripe's UI auto-renders the right options. The menu falls into two groups:

Methods that auto-renew (savable as your default)

• Credit and debit cards — Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club, Cartes Bancaires, and other brands Stripe processes.
• Apple Pay — on iPhone, iPad, Mac in Safari, with a wallet configured.
• Google Pay — on Android, in Chrome on desktop, with a wallet configured.
• Stripe Link — one-click reuse of a card you've previously saved with Stripe on any participating site.
• Cash App Pay — where Stripe supports off-session reuse (typically US accounts).

Any of these can be your default payment method, which is what gets charged on every renewal of your mail plan, Drive Add-on, and White Label Lite.

Methods for one-time purchases only

The Stripe Payment Element may also surface:

• Alipay and WeChat Pay for Chinese users.
• Klarna for buy-now-pay-later (regional).
• Amazon Pay for users with an Amazon account (regional).
• Regional wallets like Naver Pay or Kakao Pay where Stripe's Dashboard has them enabled.

Why these don't show in the "Add payment method" flow on your Billing page: they rely on a full-page redirect that only works in real-time, not in background renewal charges. You'll see them on one-time TrekMail purchases (the main one is buying Verifier credit packs), but they can't sit as your subscription's default.

How to Add or Update a Card

To start a subscription or update your payment method:

1. Log in to your TrekMail Dashboard.
2. Navigate to the Billing tab in the sidebar.
3. Click Add payment method or Update default.
4. Enter your card details in the secure Stripe modal.
   • If prompted, complete the 3D Secure verification required by your bank. This usually appears as a popup within the page. Occasionally your browser will redirect you to your bank's website — after completing verification there, you'll be returned to TrekMail automatically.
5. Once saved, the card will be set as your default payment method for all future invoices.

Saving Cards for Future Use

When you add a card, it is securely saved to your customer profile in Stripe. TrekMail does not store your card numbers directly. We only retain the last 4 digits and expiration date to display in your Billing overview so you know which card is active.

Troubleshooting Payment Issues

Transaction Failed

If your card is declined:

• Check funds and limits: Ensure the account has sufficient funds.
• Bank authorization: Some banks block international or subscription transactions. Call your bank to authorize "TrekMail" or "Stripe".
• Retry: Once you have cleared the issue with your bank, you can retry the payment from the Invoices section or by re-adding the card.

Recurring Payment Failed

If a renewal fails, we will attempt to charge the card again over the next few days. You will receive an email notification. To fix this, simply update your payment method in the Billing tab.

Where to Find Receipts?

All successful charges generate an invoice/receipt. You can view and download these PDF receipts anytime from the Billing → Invoices history table.