Mailbox Owner: Change Password Yourself

You don't need to ask your admin to change your email password. You can do it yourself through our secure portal.

Who this is for

• Employees or family members with a mailbox (e.g., alice@example.com).
• Users setting up a new device who want a fresh password.

Before you start

• You must know your current mailbox password, or
• You have a recovery code (issued when your mailbox was set up via invite).
• If you have neither, contact your administrator for a password reset.

Step-by-step: Change with current password

1. Go to the Webmail Login page.
2. Look for the link that says Change Mailbox Password (usually below the login form).
3. Enter your Email Address.
4. Enter your Current Password.
5. Enter your New Password twice to confirm.
6. Click Update Password.

Step-by-step: Reset with recovery code

If you forgot your current password but have a recovery code:

1. Go to the Webmail Login page.
2. Click Forgot password? (below the login form).
3. Enter your Email Address.
4. Enter your Recovery Code (the code you saved when your mailbox was set up).
5. Enter your New Password twice to confirm.
6. Click Reset Password.

Note: Recovery codes are one-time use. After resetting, your admin can generate a new code if needed.

Common mistakes & quick fixes

• Symptom: "Invalid current password".
  • Cause: You are typing your TrekMail account password instead of your email password, or you simply forgot the old one.
  • Fix: Use your recovery code instead, or contact your admin for a reset.
• Symptom: "Invalid recovery code".
  • Cause: The code was already used, or you have the wrong code.
  • Fix: Contact your admin to generate a new recovery code.
• Symptom: "Password too weak".
  • Fix: Use at least 12 characters, mixing uppercase, lowercase, and numbers.