Deleting a Mailbox

Removing a mailbox is permanent. Make sure you have backed up any essential data first.

Who this is for

• Admins offboarding an employee.
• Cleaning up old test users.

How to delete a single mailbox

1. Go to Mailboxes.
2. Find the mailbox in the list.
3. Click the three-dot menu (⋮) on the right side of the mailbox row.
4. Select Delete mailbox.
5. Confirm the warning.

How to delete multiple mailboxes at once

1. Go to Mailboxes.
2. Select the checkboxes next to the mailboxes you want to remove.
3. Click Bulk Actions → Delete mailboxes.
4. Confirm the warning.

Critical Warnings

• Data Loss: All emails stored in this mailbox are permanently deleted. We cannot recover them.
• Aliases: All aliases associated with this mailbox are automatically deleted. The alias addresses become available for reuse by other mailboxes on your account.
• Webmail data: Your webmail profile (contacts, saved searches, settings) is automatically removed along with the mailbox.
• Bounces: Anyone sending email to this address (or any of its aliases) after deletion will receive a "550 User not found" bounce message (unless you set up a Catch-all).

Alternatives to deletion

If you want to keep receiving mail but stop the user from logging in:

1. Change the password (locks out the user).
2. Enable Forwarding to your address.
3. Disable "Keep a copy" (so storage doesn't fill up).