What your customers see under White Label Lite

If you're reselling TrekMail as a branded service, your customers should never see "TrekMail" — they see your name, your logo, your colors. This article describes every customer-facing surface and what shows on each.

For the operator's view of the same surfaces — what's NOT branded, what stays TrekMail underneath — see What stays TrekMail-branded.

Login

Your branded URL (app.yourbrand.com) serves a login screen with your logo (centered, prominent), your brand name in the heading and browser tab, your primary color on the Sign In button, and a standard "Forgot password?" link. No "Powered by" footer.

The login form is the same TrekMail authentication flow underneath, but visually it's yours.

Wrong-password errors show generic error messages in your brand's voice (custom error copy isn't editable today). Clicking Forgot password sends a branded reset email — your "from name," your brand identity.

Dashboard

The signed-in dashboard is rebranded across every surface:

• Sidebar — your logo at the top, your brand name below it, your primary color on active navigation items.
• Page titles — your name, not TrekMail's, in every browser tab.
• Buttons and CTAs — your primary color on Save/Submit/Activate buttons.
• Accent highlights — your accent color on hover states, success indicators, focus rings.

The dashboard features themselves (mailboxes, domains, settings) are identical to the unbranded version. Only the visual identity changes.

Transactional emails

When your customers trigger a transactional event — password reset, mailbox invitation, verification email — they receive an email that looks like it's from you.

Visible "From" line: your brand name (set as Display name in your White Label settings).

Body: branded header band with your logo and primary color. Plain body text. Action buttons styled with your accent color.

Reply behavior:

• If you set a Support email in your White Label settings, every transactional email gets a Reply-To header pointing at you. When your customer hits Reply, the message goes to you.
• If you leave Support email blank, no Reply-To is set. Customer replies bounce off our no-reply address (this is fine if your support flow doesn't use email).

From address: defaults to noreply@trekmail.net. If you set Transactional sender in your White Label settings (any address on a domain you've already verified on TrekMail), customers see that address instead. SMTP-level deliverability headers (Received, etc.) still show TrekMail mail-server hostnames in the raw source, but those aren't customer-visible during normal use.

Mailbox setup invites

A new mailbox invite goes out as a branded "set up your password" email — your logo, your colors, your brand name. The setup link points to your branded domain (app.yourbrand.com/setup); after setup, sign-in happens at the same branded URL.

Bulk invites all receive the same branded email, so a 100-mailbox rollout shows your brand from the first contact.

Webmail

Webmail serves at your branded URL, fully rebranded: logo in the top nav, your primary color on the Compose button, your accent on selection states. The standard features (compose, reply, folders, search, contacts, calendar) work the same as the unbranded webmail underneath.

Emails sent through webmail come from the mailbox's own address — no TrekMail branding visible to recipients. The technical "Received" headers contain TrekMail mail-server names but only show up when a recipient clicks "Show original" in their own email client.

Password resets

Mailbox-user password resets stay fully branded throughout:

1. Click "Forgot password" on the branded login screen.
2. Enter the mailbox address.
3. Receive a branded reset email with a Reset link pointing to the branded domain.
4. Set the new password and sign in.

If the customer hits Reply on the email (assuming Support email is set), the message lands in your inbox. You can reset from the admin view, or just confirm they got it sorted themselves.

Mailbox notifications

A few automated emails go to your customers' mailboxes for events like:

• Storage approaching quota
• Failed delivery attempts
• Calendar event reminders (if configured)

These are also branded with your identity. The visible sender is your brand.

Account-level emails

Some emails go to you, the account owner, not your customers:

• Renewal reminders for your subscription
• Failed payment notices
• Plan-change confirmations
• Storage warnings for the overall account

These come from noreply@trekmail.net — your customers never see them. You're the one managing the relationship with TrekMail.

Common questions your customers may ask

"What's TrekMail?" Up to you. If your customer is genuinely curious about the infrastructure underneath, you can be transparent ("we use TrekMail as our managed email infrastructure"). Most customers don't ask; they just use the product.

"Why am I getting emails from trekmail.net?" They shouldn't be — unless they have access to the account-owner email address. If they do, it's by design: those are billing/admin emails for the account, not transactional emails for them.

"Can I use my own email client (Outlook, Apple Mail) with this?" Yes — IMAP/POP/SMTP credentials are unchanged by White Label Lite. The mail server hostnames are imap.trekmail.net and smtp.trekmail.net (TrekMail-branded, but configurable to your domain via custom DNS records if you're advanced). Most customers configure their email client with their email address + the password you provided, and the auto-discovery handles the rest.

"Is this product secure?" Same security and infrastructure as TrekMail proper — encryption in transit, encryption at rest, two-factor authentication available, SOC 2 compliance. The branded layer is purely visual; it changes nothing about the security posture.

Common scenarios for resellers

"How do I onboard a new customer?" Create a mailbox in your branded dashboard. The system sends them a branded setup invite. They set their password and sign in at your branded URL — the whole onboarding flow stays under your brand.

"How do I provide support?" Set your Support email in White Label settings — every transactional email then has a Reply-To pointing at you. Customers reply to transactional emails to reach your support team. If you need to escalate to TrekMail, you open a ticket from your dashboard — your customers never see that step.

"How do I bill my customers?" Up to you. White Label Lite charges you, the reseller, $39/month for the brand layer. You charge your customers however you like — flat fee, per-mailbox, bundled with other services. The TrekMail-to-you invoice is separate from your invoice to your customer.

"What happens to my customers if I cancel White Label Lite?" Their mailboxes continue working. Their login URL changes back to trekmail.net/app/... (you'd need to communicate this to them). Their email keeps flowing. The brand layer comes off; the underlying email service is unaffected.

What's next

• What is White Label Lite? — what's included.
• What stays TrekMail-branded — what's NOT branded under Lite.
• Brand assets best practices — making your logo and colors look sharp.
• Set up White Label Lite — activation guide.