Affiliate Program Rules

Overview

These rules govern how you are permitted to promote TrekMail as part of the affiliate program. They exist to protect the integrity of the program, maintain the TrekMail brand, and ensure that commissions reflect genuine customer referrals. Violations can result in commission reversal, account suspension, or removal from the program.

What you must always do

• Use "TrekMail" exactly. The brand name is always written as one word with a capital T and capital M. Do not abbreviate, combine, or stylise it.
• Disclose the affiliate relationship. Whenever you publish content that includes your affiliate link — blog posts, social posts, reviews, newsletters, videos — you must clearly disclose that you receive a commission if someone makes a purchase through your link. This is a legal requirement in many jurisdictions and a condition of the program.
• Promote to one audience at a time. Generic email-hosting copy that tries to speak to everyone performs poorly and generates low-quality traffic. Focus each piece of content on a specific audience and problem.
• Use only official brand assets. Download logos and creatives from the Creative Kit in your affiliate dashboard. Use them without modification — no recolouring, stretching, cropping out required clear space, or layering over other brand identities.

Prohibited promotional methods

The following are not permitted under any circumstances:

Spam and unsolicited outreach: Do not send unsolicited bulk emails, mass forum posts, unsolicited direct messages, or any other form of spam to promote your affiliate link. This includes purchased email lists and automated messaging tools.

Purchased links and manipulative SEO: Do not use link farms, spam bookmark networks, low-quality directory submissions, or any tactic that manipulates search rankings through purchased or artificial links.

Forced or deceptive redirects: Do not use popups, exit-intent scripts, browser hijacking techniques, or any mechanism that automatically redirects a user to a TrekMail landing page without the user's intentional click.

Trademark bidding: Do not bid on "TrekMail" or any variation of the TrekMail brand name in paid search campaigns. You may target adjacent keywords (email hosting alternatives, business email pricing, etc.) but not the brand term itself.

Fake reviews and misleading claims: Do not publish reviews that are not based on genuine experience. Do not make claims about TrekMail that are not supported by its documented feature set.

Prohibited claims

The following claims must not appear in your content, ad copy, or promotional material:

• "Guaranteed inbox placement" or any similar promise about deliverability outcomes
• Any specific uptime percentage that TrekMail has not publicly published and guaranteed
• "Cheapest email hosting" or any superlative about pricing that is not factually verifiable
• "Zero edge cases" or claims that migration is without limitations
• Any statement implying TrekMail is affiliated with, endorsed by, or equivalent to a third-party marketplace program

When in doubt, stick to claims that are directly verifiable in TrekMail's public documentation.

Self-referrals

Generating commissions by referring yourself, your own business, or accounts under your control is not permitted. TrekMail has automated systems in place to detect unusual patterns — including accounts that share payment methods, IP addresses, device fingerprints, or sign-up behaviour characteristic of self-referral activity.

Commissions identified as self-referrals will be reversed, and the affiliate account may be suspended or permanently removed from the program. There is no appeal path for confirmed self-referral violations.

Fraud and abuse

TrekMail operates a comprehensive fraud detection system that monitors all affiliate activity for patterns inconsistent with genuine referral traffic. This includes, but is not limited to, unusual click burst patterns, accounts with artificially high click-to-signup ratios, and conversion patterns that do not match natural behaviour.

Affiliates found to be generating fraudulent activity will have their commissions reversed and their accounts removed from the program. TrekMail reserves the right to withhold payout for any account under active investigation.

Consequences of violations

Violations are assessed case by case. Depending on severity and whether a violation appears intentional or recurring, TrekMail may:

• Issue a warning and request that non-compliant content be updated
• Reverse commissions generated in violation of these rules
• Suspend affiliate account access pending investigation
• Permanently remove the account from the program

Updating your content

If you have existing content that does not comply with these rules, update it. If you are unsure whether something you have published is compliant, contact support with a link to the content and a description of your question. Proactive disclosure is always treated more favourably than a reactive investigation.