What to Include in a Support Ticket
This guide explains Information that helps resolve issues quickly. so you can complete the TrekMail task with confidence.
Article details
Type, difficulty, plans, and last updated info.
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Article details
Type, difficulty, plans, and last updated info.
- Type
- Guide
- Difficulty
- Beginner
- Plans
- Free · Starter · Pro · Agency
- Last updated
- Dec 14, 2025
Provide clear details in your support tickets to help TrekMail resolve issues faster.
Include these details
- A concise subject that states the problem.
- The affected domain, mailbox, or page in the dashboard.
- Steps to reproduce the issue and any error messages.
- Recent changes (DNS updates, plan changes, client setup) that might be related.
Attachments and logs
- Include screenshots of errors or DNS settings when relevant.
- If sending logs are requested, share the specific bounce or SMTP error text.
Quick fixes and troubleshooting
- Avoid sharing passwords or full card numbers; redact sensitive data before attaching.
- One issue per ticket keeps the conversation focused.
- Update the ticket if the issue resolves so support can close it.
Related articles
Jump to nearby guides that continue the workflow.